Terms of service
Welcome to Velora Glamour. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using veloraglamour.com (the “Site”), placing an order, or interacting with us in any way, you agree to be bound by these Terms.
1. About Us
Velora Glamour is an online retailer selling fashion, beauty, and lifestyle products to customers primarily in the United Arab Emirates (UAE), Qatar, and Saudi Arabia.
If you have questions, please feel free to contact us.
2. Acceptance of Terms
By using this Site, you represent that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian.
If you do not agree with any part of these Terms, please do not use our Site or place an order.
3. Changes to Terms
We may update these Terms at any time. Your continued use of the Site after updates means you accept the revised terms. Updated Terms will be effective immediately once posted.
4. Account Registration
To make a purchase, you may need to create an account. You agree to:
- Provide accurate and up-to-date information
- Keep your password secure and confidential
- Notify us if unauthorized use occurs
We are not responsible for losses from unauthorized account access.
5. Orders & Contracts
When you place an order:
- You offer to buy the products at the price shown.
- We send an automatic confirmation email, this is not acceptance.
- A binding contract forms once we accept and ship your order.
We reserve the right to refuse or cancel orders for any reason, including pricing errors or stock issues.
6. Prices & Payments
- Prices are in AED and include applicable VAT.
- We accept payment by card and other methods displayed at checkout.
- All payments are processed securely.
- You authorize us to charge your selected payment method for the total order amount.
7. Delivery & Shipping
Shipping information including delivery timeframes and charges are available in our Shipping Policy.
Delays may occur due to customs clearance or unforeseen circumstances, we are not liable for these delays.
8. Returns & Refunds
Please refer to our Return & Refund Policy for full details on eligibility, procedures, and timelines.
9. Product Descriptions
We make every effort to display product colors and details accurately. However, we do not guarantee that your device will reflect true colors.
Products may vary slightly from images.
10. Intellectual Property
All content and materials on the Site, including text, graphics, logos, and images, are the property of Velora Glamour or our licensors.
You may not use, reproduce, or distribute our content without written permission.
11. Prohibited Conduct
You agree not to:
- Use the Site for illegal purposes
- Interfere with Site functionality
- Post harmful or abusive content
- Circumvent security measures
- We may terminate your access for violations.
- 12. Disclaimer of Warranties
The Site and products are provided “as is” without warranties of any kind.
We do not guarantee that the Site will always be secure or error-free.
13. Limitation of Liability
To the fullest extent permitted by law, Velora Glamour is not liable for:
- Indirect, incidental, or consequential damages
- Loss of income, sales, data, or use
- Damages arising from Site interruptions
- 14. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be subject to the exclusive jurisdiction of UAE courts.
15. Contact Us
If you have questions about these Terms, feel free to contact us.